Exchanges / returns

all the said on the subject It subject to to the law protection the consumer

all the purchaser product on the site It entitled cancel You employment

 in accordance for instructions Law protection The Consumer , 1981 _ _

We handle the return of products according to the following conditions:

1) The item is sold in our online store.

2) A customer interested in returning or exchanging products will notify us

within 14 days of receiving the product

3) The product without defect with its original packaging together with a receipt or tax invoice (electronic or paper).

To start a credit process, you can contact us on the "Contact Us" page

or by the shop's e-mail address: shop@sense-nature.com

Or in a WhatsApp message at the number: 0544646762

When your request is accepted, you will be sent a message with an address to return the item.

Items sent back to us without first requesting a credit will not be accepted.

If the customer requests a credit because he regretted the purchase, the return shipping cost is the responsibility of the customer.

Damages and problems

Please check your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item so we can assess the problem and correct it.

Also, when filling out the order details, we do not take responsibility for non-delivery due to a mistake in the customer's details, such as an incorrect address, incorrect and/or unavailable phone number, etc.

We do not provide refunds on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have

And once the return is accepted, make a separate purchase for the new item.

1. To make a refund, write to us on WhatsApp or by email and we will give you the details

and the delivery address for the refund. You can contact customer service on WhatsApp at 0544646762

or by email at shop@sense-nature.com

2. We will inform you whether the refund has been approved or not already at the stage of contacting our customer service.

3. If the return has been approved by us, go to a nearby Israel Post office and send the products you want to return, with delivery to the door.

4. After returning the products according to the instructions, please send us the receipt for the shipping amount you paid to the post office along with the tracking number.

5. We will make a bank transfer or a Bit transfer for you for the shipping amount.

6. When we receive the products you returned, you will receive an automatic refund to the payment method used at the time of purchase. Keep in mind that it may take some time for your bank or credit card company to process and issue the refund.

important comments

Refunds are made through Israel Post only, refunds from any company other than Israel Post will not be accepted.

We will make a credit only for a refund made according to the instructions provided by us.